StoneMark.

(502) 315–5110

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989 Logan Street
Louisville, KY 40204

Ph: (502) 315–5110
Fax: (502) 736–1987

info@stonemarksurfaces.com

An Important Message To Our Customers About COVID-19

To our Valued Customers and Business Associates:

With the recent spread of COVID-19 throughout the US, we want to reassure everyone about the safety of our upcoming installations. StoneMark Granite and Quartz Countertops is designated as an essential business and will remain operational for the foreseeable future. In the event circumstances change, we will alert you immediately.

For customers who would like to place a new order, we are now offering Virtual Visits as a method to select your slabs from the safety of your home or office. You can simply click on this link to schedule your private video appointment.

In order to assure the safety of our customers and staff we have undertaken the following increased safety measures to prevent further transmission of the COVID-19 virus.

  1. We are contacting each customer before leaving for their facility or home to make sure we have access to the job site. We ask that the current kitchen counter be washed with hot soapy water and disinfected. We also ask that you please remove everything from the kitchen, so that none of our crew needs to handle your personal items.
  2. We require all employees to practice social distancing and limit direct contact with other employees and customers by maintaining 6ft of separation. Additionally, we are requesting no more than one person be present when our crew is installing your countertops. Furthermore, upon completion, we ask that all hands be thoroughly washed before signing our completion paperwork.
  3. Any StoneMark employee who exhibits symptoms associated with COVID-19 virus is required to stay home for the appropriate 14-day quarantine period or until cleared per CDC guidelines.
  4. If anyone at the installation location has shown symptoms of coronavirus, is currently quarantined, now has or has had the coronavirus within the past two weeks, we kindly request you reschedule the installation.
  5. Our install crews are the most highly trained in the area and are required to follow CDC guidelines. They practice frequent handwashing, and wear masks and gloves while installing your countertops. They also use hand sanitizer as an extra precaution and will clean your countertops with an alcohol or acetone-based solution to assure they are thoroughly disinfected and ready for your use.

We have extensive experience, installing over 20,000 countertops in our 18 history and look forward to providing you with a beautiful, safe and completely clean installation. We hope you stay well. Please let us know if you have any questions or if there is anything we can do to reassure you during this difficult time.

Sincerely,

Joel Coleman
Joel Coleman
President